Vila Anna Aparthotel – Malnas Bai

Dear guests!

Villa Anna’s staff is making every effort to make your stay as pleasant and memorable as possible, but for that you also need to respect the following rules of the Villa.

We believe that by booking our guests have read and accepted these rules.

  1. ACCOMODATION

Between the period 1st of October – 30th of April reservation is made only for the entire vila, aparthotel. (max. 16 persons).

Sending the reservation request DOES NOT guarantee the reservation of the apartment / apartments.

The reservation is completed and guaranteed ONLY after paying an advance of 30% of the value of the accommodation.

For accommodation, guests are required by law to complete and sign the “Arrival and Departure Record” and present their identity documents in order to verify the correctness of the data entered in the record. The accommodation of people who do not have identity documents is prohibited by law.

Villa Anna has no reception, therefore guests are kindly asked to contact the villa, at least one hour before arrival, at the following telephone number: 0720531734.

Payment is made at the time of arrival. From the time the apartment is taken over by the client, the apartment will be the responsability of the client.
Check-in into the Villa Anna is made between the hours of 14:00 to 18:00.
After 21:00, we do not receive phone calls or reply to emails. Notification of delay must be done until 16:00 O’clock. Guests arriving after 21:00, who have announced their delay, will receive an access code.

Check-out will be made until 12:00 O’clock.

Earlier check-in or later check-out than the afore mentioned hours are possible AT REQUEST, depending on the availability and after payment of the following fees:

– at check-out after 12:00 until 16:00, 20% rate of the room / night will be charged;

– at check-out until 18:00, 50% rate of the room / night will be charged;

– at check-out after 18:00, regardless of the time of departure, the client will be charged with the total rate displayed / night.

The villa is closed from 21:00 /22:00. Guests will have access after these hours.

We reserve the right to refuse to accommodate drunk, rude, or turbulent guests who, by their attitude, damage the villa’s image and disturb the guests. Thus we reserve the right to select our clients.
Respecting the resting hours of the villa (within the interval of 22:00 – 9:00) is mandatory. Thus, it is forbidden to listen to music at a high volume unless the whole villa is reserved by a single group.

Surrendering the key after the expiration of the reserved period will be done only after the villa’s personnel checks the apartment.

  1. SUPPLEMENTARY GUESTS

The access of visitors into the Villa Anna is allowed only by informing in advance the manager regarding the intention to have visitors. The visitor may stay overnight in the tourists’ room, only after notifying the villa’s manager, completing the tourist card and paying the equivalent of the services provided by Villa Anna. Visitors who stay after 20:00 O’clock are required to pay one night’s accommodation.

  1. POLICY REGARDING CHILDREN/SUPPLEMENTARY BEDS.

Children up to 12 years old have free access if using existing beds
Children up to 12 years old will be charged EUR 10 per night if extra beds are used.
Children over 12 years old and adults will pay EUR 13 per night if extra beds are used.
ANY SUPPLEMENTARY BED MUST BE REQUESTED, AND ITS USE MUST BE CONFIRMED BY THE manager of the villa.
Children will not be left unattended in any room or space of the villa. We will take NO responsibility for any accidents caused by unsupervised children.

  1. CLEANING

Towels are changed every 2 days, and bed linen every 3 days, in the case of accommodation lasting longer than 3 days or upon request (in accordance with the provisions of Order 1051/2011 on Classification Norms for Tourist Units of the 3 Star category / daisies).

Towels are only used for bodily use, not for: wiping dyed hair, face cleansing, footwear cleaning, etc.

Garbage and household waste will be deposited in household bags, which can be obtained from the villa’s staff, or in the garbage cans located within the villa.

It is forbidden to throw into the toilet objects which could lead to damage of the waste collection station.

The villa provides guests with slippers for their use in the building.

  1. SMOKING

On the territory of the villa, the consumption of alcohol and smoking by people under 18 is strictly forbidden.

Smoking IS FORBIDDEN in the apartments and in the other rooms of the villa, except for the specially designed areas, the courtyard and the garden. It is forbidden to throw cigarette butts, after they have been properly extinguished, in places other than the trash cans or ashtrays.

  1. ACCOMPANYING ANIMALS

Pets are not allowed in the villa.

  1. OBJECTS WITHIN THE VILLA

Any malfunction of the equipment or objects within the villa must be announced immediately. We do NOT take responsability for any accident resulting from inappropriate use of equipments/objects or failure to comply with this regulation.

Any damage or destruction to property or failure to comply with cleanliness and quietness rules will result in appropriate action and payment of damages.

Guests are kindly requested not to take with them any equipment at departure.

The windows and doors, as well as the gate, should be closes at departure.

Tourists are denied access to other apartments or spaces reserved for the villa’s staff only.

The access with large electric consumers, hot plates, radiators, boilers, is strictly forbidden.

The common kitchen is available to all villa guests. After use, dishes and kitchen silverware should be cleaned.

People who want to prepare a barbecue can do it only in the specially arranged place. After each use of the grill, the fire will be put out with water.

In the event of non-compliance with this regulation, we reserve the right to prohibit the access to the villa.

Thank you for your understanding and wish you a pleasant stay!